Dear Customer ,
Please note that you have the right as a customer to file a complaint about the services and products
provided by Advanced Technology Company without incurring any fees or commissions through the following means of communication:
P.O. Box 830080, Amman 11110
Available 24/7 at +962797674322 (inside and outside Jordan)
Visit www.globxpay.com
You can contact the telephone services, which is available to receive your complaints around the clock at +962797674322 from inside and outside Jordan.
Visit The Website : www.globxpay.com
It is also worth noting that the time period required to resolve and process your complaints is from 1-10 working days, depending on the nature of the complaint, and that processing the complaint will begin immediately after it is received by us.
On the other hand, please note that the customer has the right to refer the complaint to the Central Bank of Jordan or the legal authorities if he is not satisfied with the decision presented by the complaint handler. Accordingly, please see below the contact details with the management of the Central Bank of Jordan: